Fully Remote Technical Support Specialist (SaaS) - US-Based Clients

Join Delegate CX as a Fully Remote Technical Support Specialist (SaaS) and provide exceptional support to our US-based clients. This is a unique opportunity to work with cutting-edge SaaS products while enjoying the flexibility of remote work from beautiful Bali.

As a Technical Support Specialist, you will be the first point of contact for our clients, resolving their technical issues promptly and professionally. You will work closely with our product team to ensure our clients have a seamless experience with our SaaS products. This role offers the perfect balance between technical challenges and client interaction, making it ideal for those who enjoy both problem-solving and customer service.

Delegate CX is a leading company in the SaaS industry, known for its innovative products and exceptional customer service. Located in the heart of Bali, we provide a unique work environment that combines the beauty of nature with the benefits of remote work. Join us and be part of a dynamic team that values innovation, collaboration, and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to US-based clients, resolving their issues promptly and professionally.
• Work closely with the product team to understand and troubleshoot technical problems.
• Document and track support tickets using Jira and Zendesk.
• Escalate complex issues to the appropriate teams for resolution.
• Monitor system performance and proactively identify and resolve potential issues.
• Stay updated with the latest industry trends and technologies.
• Collaborate with cross-functional teams to ensure seamless integration of new features and updates.
• Provide training and guidance to less experienced team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in technical support or a related role.
• Proficient in using Jira and Zendesk for ticket management.
• Strong understanding of SaaS products and cloud technologies.
• Excellent communication and problem-solving skills.
• Ability to work independently and manage time effectively.
• Fluency in English, both written and spoken.
• Experience working with US-based clients is a plus.

🛠️ Keahlian

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