Senior Executive, Service Excellence & Experience

Dynamic Human Capital Pte Ltd · 📍 Canggu,Ubud,Denpasar,Jimbaran,Nusa Dua,Kuta,Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
USD 4000 - 5000
We are seeking a dynamic and experienced Senior Executive to join our team in Bali, Indonesia. In this role, you will be responsible for driving our service excellence and customer experience initiatives. The ideal candidate will have a strong background in service management, a passion for creating exceptional customer experiences, and a proven track record of delivering results.

📋 Tanggung Jawab Pekerjaan

Lead and manage service excellence initiatives to enhance customer satisfaction and loyalty.,Develop and implement strategies to improve service quality and operational efficiency.,Build and maintain strong relationships with internal and external stakeholders.,Monitor and analyze service performance metrics to identify areas for improvement.,Train and develop service team members to ensure consistent delivery of high-quality service.,Collaborate with leadership to align service excellence efforts with overall business objectives.,Stay updated on industry trends and best practices in service management and customer experience.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hotel Management, or a related field.,Minimum of 5 years of experience in service excellence, customer experience, or a similar role.,Strong understanding of service management principles and practices.,Proven ability to drive service improvements and enhance customer satisfaction.,Excellent communication and interpersonal skills.,Proficiency in English, both written and spoken.,Familiarity with Bali's hospitality industry is a plus.

🛠️ Keahlian

Service managementCustomer experienceOperational efficiencyStakeholder managementPerformance analysisTraining and developmentStrategic planning
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